Refund policy

Returns for Non-Faulty Items/Change of Mind Returns:

We strive to provide excellent customer service and satisfaction. If you wish to return a non-faulty item or change your mind about a purchase, please follow the guidelines below:

  1. Contact us: Prior to returning the item, please contact our customer service team at loveliving.nz@yahoo.com. Provide proof of purchase and indicate your intention to return the item within 20 days of receiving the goods.
  2. Return Conditions: The item must be returned to us in unopened, unused, and resaleable condition, with all original packaging, manuals, and accessories intact. If the product shows significant signs of installation that affect its resale value, we reserve the right to refuse returns. Please note that the cost of return shipping will be borne by the buyer.
  3. Verification and Refund: Once we receive the returned item and our returns team confirms that it meets the return conditions, we will issue a refund for the value of the returned goods. Please note that the shipping fee, which has already been paid to the courier, is non-refundable.

Warranty:

In addition to your legal rights under the Consumer Guarantee Act 1993 and Fair Trading Act 1996, most of our items carry a standard 12-month manufacturer warranty (unless stated otherwise). This warranty provides extended protection for your purchase. You can find specific warranty information on each product page.

When Your Item Arrives Damaged/Faulty/Lost:

At Loveliving, we make every effort to ensure that every item sold is in perfect condition. However, if you encounter any issues with a product, please follow the steps below:

  1. Contact us: Please contact our customer service team immediately to report the issue. Claims for damaged items must be lodged with us in writing within 5 days of sending the relevant item following courier policy. We will require photos and information to help us verify the problem. Claims for lost items must be lodged with us in writing within 15 days of sending the relevant item following courier policy. Delivery within New Zealand nationwide, typically takes up to 15 working days. If the delivery exceeds this time frame, please contact us promptly.We hereby declare that we shall not be held responsible for any decline in the claims process due to the delay of notification by the customer. Customers are required to adhere to the notification deadlines stipulated by our company for the timely processing of claims. We shall not be liable for any loss or consequences arising from the delay in notification by the customers.
  2. Investigation and Resolution: Our after-sales care team will carefully investigate your case based on the provided facts and evidence. We will then advise you on the appropriate next steps.
  3. Resolution Options: In most cases, we will strive to arrange a replacement or provide replacement parts if applicable. If not feasible, we will issue a partial or full refund. However, please note that exceptions may apply in cases of normal wear and tear, misuse, incorrect handling, negligent operation, improper assembly, inadequate maintenance, unauthorized repairs or modifications, or extreme weather damage. Coverage limits may also apply to warranties concerning rust in coastal environments or sea spray zones.

Please Note: Unauthorized returns will be rejected. Therefore, it is essential to contact us as soon as possible if you receive a non-working, faulty, or damaged item.

For more information about our after-sale care and assistance, please feel free to contact us at loveliving.nz@yahoo.com.

This policy is in compliance with the Fair Trading Act of New Zealand and is subject to the rights and remedies provided by the law.